HARPS HOBBIES is a husband and wife ran business! We are located in Central Illinois! We love our business and take so much pride in it. I think ordering online has become such a big concern but I can promise that you don't have to worry with us! We get orders out as soon as we can. If you message us, we will respond quickly. Our business is built around customer service and great communication! You never have to be concerned ordering from us! We hope you take a minute to look around! Please let us know if you have ANY questions or concerns!! Happy shopping.